Equipment rental policy

This page summarizes the terms and conditions when you rent cameras, lenses, and filming equipment at Đà Thành Camera (Da Nang): rental procedures, pricing rules, deposits, payment, pickup and return, and each party's responsibilities. The content is based on the Equipment Rental Contract signed by both parties upon receiving the equipment. In case of any discrepancies, the signed contract shall prevail.

Updated: November 2026.

Quick Summary

• Procedures: ID card (foreign visitors: passport) and a deposit depending on the equipment. The store checks and photographs your documents and returns them to you immediately, without keeping original documents.
• Rental rates: calculated per day (24 hours) or per half-day session. A half-day session costs 70% of a 1-day rate.
• Payment: cash or bank transfer. The first installment upon receiving the equipment, and the remaining balance upon return.
• Pickup and return: at 132 Nguyễn Đức Trung, Thanh Khê, Đà Nẵng, from 7:30 to 22:30 every day.
• Late return: pay the rental fee for the delayed period plus an additional penalty of 100% of the first day's rental rate for each delayed day.
• Damage and loss: the renter bears the cost of repair or compensation according to the value of the equipment.

1. Parties and Scope of Application

• Lessor: Đà Thành Camera Co., Ltd. (Đà Thành Camera Rental), enterprise code 0402157829, address 132 Nguyễn Đức Trung, Thanh Khê ward, Da Nang city.
• Renter: the individual or organization renting equipment from Đà Thành Camera.
• Rented equipment: cameras, lenses, lights, gimbals, microphones, GoPros, flycams, and all accompanying accessories listed in the contract.

This policy applies to all rentals, whether booked on the website, via phone, message, or directly at the store.

2. Rental Procedures

1. Present documents: a valid ID card (foreign visitors: passport). Staff will verify and photograph them to create the contract and return them to you immediately.
2. Deposit money according to the rate for each piece of equipment (see section 4).
3. Inspection and contract signing: both parties inspect the equipment and accompanying accessories together, then sign the Equipment Rental Contract.

To speed up the process, you can create an account, fill in your profile, and upload your ID photo in advance under the Account section. How we store and protect this information is stated in the Privacy Policy.

3. Rental Rates and Duration

• Rental rates are based on the prices listed on dathanhcamera.com at the time of booking. The exact amount appears directly on the product page and in the rental cart.
• The rental period (pickup and return times) is clearly stated in the contract.
• If you need to extend your usage, please notify the store before expiration. Extensions are only valid upon the store's approval, as the equipment may already be booked by the next customer.

4. Deposit

• The deposit amount depends on the value of the equipment. The store will inform you of the deposit amount when confirming your order.
• The deposit is placed when you receive the equipment to ensure contract performance.
• The deposit is refunded after you return all equipment in proper condition, or deducted from the rental fee. Compensation fees (if any) are deducted from the deposit.

5. Payment

• Method: cash at the store or bank transfer.
• 1st installment upon receiving the equipment: at least 30% of the rental fee, or full advance payment.
• 2nd installment upon returning the equipment: the remaining rental fee and any incurred costs (if any).

When transferring money, only transfer using the QR code or account information sent directly by Đà Thành Camera staff when creating the order. If you receive a request to transfer money from another source, call 0345.878.879 to check beforehand.

6. Equipment Pickup and Return

• Location: Đà Thành Camera store, 132 Nguyễn Đức Trung, Thanh Khê, Da Nang. If delivery and pickup elsewhere are required, please agree in advance; delivery fees may apply.
• Working hours: 7:30 – 22:30 all days of the week. Picking up or returning outside these hours requires a prior appointment with the store.
• Upon pickup: both parties inspect the quantity and condition of the equipment and accessories. Staff take photos of the equipment at handover as a record and provide basic instructions if needed.
• Upon return: you return all equipment and accessories. Staff inspect, take photos upon return, calculate the remaining rental fee, and refund the deposit.

7. Renter's Responsibilities

• Pay fully and on time.
• Manage, preserve equipment, and use it for the correct purpose and function; avoid loss, damage, fire, explosion, or theft.
• Do not pawn, mortgage, sell, lend, sublease, or transfer the equipment to others without Đà Thành Camera's consent.
• Do not arbitrarily disassemble, repair, alter configurations, or tamper with the equipment.
• Bear all risks, damages, and losses to the equipment during the rental period, including force majeure events.
• Upon expiration, return the equipment and all accessories in intact, fully functional condition.

8. Đà Thành Camera's Responsibilities and Rights

• Deliver the equipment on time, in the correct quantity, type, and quality agreed upon.
• Provide basic instructions on how to use the equipment upon your request during handover.
• Inspect the condition of equipment usage during the rental period.
• Receive the equipment back upon expiration of the rental period.
• Terminate the contract and reclaim the equipment if the renter fails to pay on time, uses it for the wrong purpose, causes damage, subleases to a third party without permission, or violates responsibilities in section 7.

9. Late Equipment Return

If the rental period expires and the equipment is not returned, the renter must:

• Return the equipment and pay the rental fee for the delayed period;
• Compensate an additional 100% of the first day's rental rate for each delayed day, accumulating until the store receives the equipment back in full;
• Bear all risks occurring to the equipment during the delayed period.

Example: equipment with a rental rate of 200,000 VND/day, returned 2 days late. The additional rental fee is 2 × 200,000 = 400,000 VND, the compensation fee is 2 × 200,000 = 400,000 VND, total incurred is 800,000 VND.

If you know you need more time, notify the store before the return time to extend according to section 3.

10. Damage, Loss, and Violations

Normal wear and tear from proper use is not considered damage.

11. Schedule Changes and Order Cancellations

• Orders placed on the website that are pending confirmation: you can cancel them yourself in the Rental History section.
• Confirmed orders: please notify the store as soon as possible if you need to change times or cancel, so the equipment can be made available to another customer.

12. Dispute Resolution

• When disputes arise, both parties negotiate based on the principle of respecting each other's rights. If negotiations fail, each party has the right to request a competent Court to resolve the matter in accordance with Vietnamese law.

13. Frequently Asked Questions

What documents are needed to rent a camera?

You only need an ID card (foreign visitors: passport) and a deposit. The store does not keep your original documents.

How much is the deposit, and when is it refunded?

The deposit amount depends on the value of the equipment and is stated when the store confirms the order. You receive your deposit back immediately upon returning all equipment in proper condition.

How is half-day rental calculated?

1 half-day session is 8 continuous hours (compact cameras: 6 hours), priced at 70% of the equipment's 1-day rental rate. If you need the camera from early morning, you can pick it up from the previous evening (18:00 – 22:30) and return it before 14:00 the next day, still counted as 1 half-day session.

Can I pick up or return equipment outside of working hours?

The store is open 7:30 – 22:30 every day. If you need to pick up or return outside this timeframe, please schedule in advance so the store can arrange it.

What if I return it late?

Notify the store as early as possible to request an extension. If returned late without approved extension, incurred fees will be calculated according to section 9.

Contact

For any questions regarding the rental policy, please call or message Zalo 0345.878.879, send an email to dathanhcamera@gmail.com, or view the Contact page.